Mobility Store - Delivery Infomation

Our reputation for customer service has been key to our current and on-going success, offering a personal service and ensuring that our customers are happy with their purchases. Products will be delivered by one of our friendly drivers dependant on geographical location or alternatively by our preferred carrier.

Our aim is to deliver goods no later than 3-5 working days from date of order. However should an item be temporarily out of stock please allow up to 7 working days for delivery unless otherwise advised. Order acknowledgement will be advised by e-mail within 12 hours of receipt. Order status will be notified via e-mail to clients ordering from our website informing the client of despatch date and estimated date of delivery.

Certain items displayed on the website are specifically made to order according to the clients specific requirements, in which case the client is contacted to advise of anticipated delivery times.

All orders of £100 nett goods or over will be delivered carriage free. Should the order be under this amount then the client will be advised of the carriage charge via their shopping basket checkout for their product(s) selection. International deliveries are available “price on application” for country of destination.

Upon receipt please check the number of cartons against the consignment note and sign for the goods "unexamined". If any damage is apparent please sign as "damaged". Shortages and/or damage must be reported to us in writing within 3 working days otherwise the goods will be non-returnable. If damage has been sustained please retain all packaging, as our carriers will refuse to uplift unpacked goods.

We reserve the right to change prices without prior notification.